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Troubleshooting when the iPhone does not send picture messages



Many users with an iPhone can send and receive picture messages through the messaging application, arriving as an iMessage if the recipient and the sender is an iPhone user, or as MMS, if the person is a phone user Android or Windows phone. Normally multimedia messages are sent without problems, but if you are experiencing an issue where your iPhone does not send picture messages, read the following steps to resolve the difficulty.

Troubleshooting when the iPhone does not send picture messages.

These steps apply to all models of iPhone running all versions of iOS, no matter what device or version is running on the phone.


Confirms that "mobile data" is activated, Wi-Fi active:


To send images via iMessage, iPhone must have an active mobile data connection or wi-fi enabled.


  • Go to the application "Settings" and then go to "Cellular" (or mobile).

  • Make sure the button "mobile data" is in the On position.


Mobile data can be turned off if there is an active connection wi-fi instead. This can be confirmed if it slides up from the bottom of the iPhone screen and clicking on the Wi-Fi icon to be sure that a wireless connection is available and enabled.


Confirm that the MMS is enabled:


MMS messaging is required to send multimedia messages, you must be sure it is enabled, if you are having problems sending picture messages.

  • Go to the application "Settings" and then "Messages"

  • Make sure the "MMS Messaging" option is active.

MMS is required if you want to send and receive messages with images from any Android, Windows phone, Blackberry user and any iPhone user who is not using iMessage.


Confirms that iMessage is enabled:


iMessage is how most iPhone users communicate with each other, so you'll want to be sure to have enabled this feature in your iPhone.
  • Go to application settings, then "Messages", then make sure iMessage is on.


Restart your iPhone:


Restarting the iPhone you can often fix erroneous behavior and other simple problems.

  • Hold the power button and home button simultaneously until the Apple logo appears.

This restarts to force the iPhone and often corrects problems such as sending message without images and other things.


Restore the network settings:


Sometimes reset the network settings on iOS is necessary to correct certain problems with the iPhone. This is easy to do and takes only a moment:

  • Open the "Settings" application and go to "General" and then "Reset" (Reset)

  • Select "Reset Network Settings" and confirm that you want to.

This will restore your saved Wi-Fi connections and customizations DNS and DHCP, so you have to repeat passwords and other data for wireless routers and connections.
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