Lately, several users have reported to Apple several problems related to their devices being caught on shutdown. If this is your case, continue reading this tutorial will be your salvation.
Whether it's an old or new iPhone, an iPad Pro or an iPad Mini. If your device still randomly shutting down when the battery is not yet exhausted, there are many alternatives that you can try before you contact Apple. Sure, sometimes it is a hardware problem with the battery or electronics, but sometimes it is a software problem that simple steps can be corrected. If so, here are some tips to make your device work perfectly.
1) Force reboot
If your iPhone or iPad is turned off without being battery to 0, the first option to try is a reboot. Whether because he goes out alone, or because it is rapidly depleting the battery due to fraudulent processes, Wi-Fi or activity Mobile network, a forced reboot can always help. You can laugh for this, but many times, the simplest option, may be the most useful.
- On an iPhone 6 or later, keeping both pressed the button lock / unlock, such as the Start button at the same time.
- On an iPhone 7 or later, hold down both the button lock / unlock as the volume down button simultaneously.
- Press and hold until the Apple logo appears.
Once your iPhone or iPad has rebooted, wait and see. If it stays on and operational, it means something has gone right. If not, or if it does not restart, go to the next step.
If your iPhone or iPad is quickly discharged, once you start charging, you have to see the battery level. If you do not load, it means that the battery is damaged. The partial load means there may be another problem.
Therefore, connect your device to the charging cable and let it charge for one hour. If you see that does not load, try another cable, another different USB port, or put a load on a PC. Once loaded, you have to be aware of the cycles of the battery, whether they are normal or not. If everything is correct, great, you have solved the problem. If not, read on.
After trying the easy steps, it's time to try the harder ones. In this case, restoring your iPhone or iPad in iTunes. iTunes is a safer bet iCloud because actually download, install and recharge again the data instead of doing everything on the device.
- Connect your iPhone, iPod touch or iPad to iTunes on your Mac or Windows PC.
- Click the Device tab in the upper left.
- Click on Backup.
- Wait for the backup to complete.
- Click Restore
- Wait for the restore to finish. When you're done, you have to see if your iPhone or iPad stays on. If so, great !. If not, there is more to try.