How do you know if your iPhone damages will be covered by the warranty or not? -


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Saturday, 2 September 2017

How do you know if your iPhone damages will be covered by the warranty or not?

An Apple-filtered document called " The Visual / Mechanical Inspection Guide " saw the light yesterday from the hand of Business Insider. In it, we can find out how Apple's repair policy is, finding out what procedure your workers are following to decide for example when it comes to warranty repair, out of warranty or denial of service.

On March 3, 2017, the internal document known as VMI focuses on the iPhone 6, 6s, and 7 models, including Plus versions , but in general there are similar documents for the rest of apple products bite that are used during the training of your employees.

This is the Apple repair guide for iPhone

The guide is divided into three sections : the green focuses on problems for which Apple will offer the repair within the warranty, the yellow for those who will perform the repair but without it is covered by the warranty and the red is for problems that Apple refuses to fix.

On-screen objects, pixel anomalies, fuzzy and / or blurred recording or a line on the display are things Apple will repair under warranty , even if it has been liquidated or is an accident. But these are the only faults that can be repaired automatically even if there are additional damages.

Apple will offer us warranty repair for damages caused by user-confirmed liquids, corrosion, fractures on the LCD glass, laser damage caused by the laser, impact points, damage to the connections / speakers / microphone, abrasions or punctures or parts bent / broken.

Devices with non-original components replaced by the user, damage caused deliberately, non-Apple batteries or catastrophic damages will not be repaired by Apple in any case . Cosmetic damage does not guarantee replacement or repair if there are no more problems.

Apple also has a procedure for water damage . Employees are trained to look for signs of liquid damage both internally and externally when they are diagnosing the device and to demonstrate it, they may refuse warranty repair and offer it out of it.

According to Apple employees, the VMI is not usually looked at unless specific questions arise and it is more of a general guide than a squared one , since it gives general lines but each case is a world.

These standards are not followed with AppleCare + covered devices , where replacement and repair are offered even for accidental damage and repairs that are not covered are made on a lower budget.

Via | Macrumors 

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