More problems on the iPhone X: What is that buzz? -


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Monday, 13 November 2017

More problems on the iPhone X: What is that buzz?

A limited but growing number of owners of the iPhone X claim to be experiencing sizzling or buzzing sounds emanating from the loudspeaker of the device's front headset at high volumes.

On affected devices, crackling sounds occur with any type of audio playback , including phone calls, music, videos, alarms and ring tones. The problem does not seem to be limited to any specific configuration of iPhone X or iOS version.

" I love the phone, but I was wondering if someone has had a problem with the speakers that sounds a little crackling whenever the volume is maximum, " said one of the affected. " It's noticeable in certain songs and even my ringtone, bought in the iTunes Store ."

For those who do not know, the iPhone X's headset works like a speaker that combines with the traditional speaker on the bottom of the device to provide stereo sound. Both the iPhone 7 and the iPhone 8 series also have stereo speakers.

While the sounds may be the result of distortion, especially since they occur only at higher volumes, several users are convinced that there may be a major software or hardware problem that affects the handset .

" I listen to a lot of music on the iPhone X speakers and I noticed the slight crunch immediately, " says another user. " Since many of us seem to experience this crunch, my guess is that it's related to software instead of hardware ."

A few months ago, several owners of iPhone 8 and iPhone 8 Plus experienced a similar problem of "static noise" with the handset during phone calls. Apple recognized the problem and corrected it in iOS 11.0.2 .

Since the crackling sounds on the iPhone X do not seem to be limited to phone calls, it is not clear if the problems are related .

Apple has replaced affected iPhone X units for free, according to the customers who contacted the company. Apple also seems to be collecting diagnostic information so its engineers can investigate the matter, as it routinely does with any possible software or hardware problems.

Like the green lines that affect some iPhone X screens, this is an isolated problem that affects a very low percentage of the millions of devices that are manufactured . Most owners of iPhone X do not seem to be affected.

If you have this problem, the best thing you can do is book a Genius Bar appointment with the Apple support application or contact Apple by phone, email, or chat so they can give you a solution. Apple always gives good customer service, and is often really useful in these situations.

Via | macrumors 

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