Apple warns about unofficial repairs, is the guarantee at risk? -


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Wednesday, 25 April 2018

Apple warns about unofficial repairs, is the guarantee at risk?

Last night, Apple released the patch iOS 11.3.1 , a security update aimed at solving a problem that had been happening to some iPhone 8 Plus users who had replaced their screen in an unofficial technical service .

When this happened, we wondered if it was an Apple software failure or if, on the contrary, it was an intentional practice for users to go to Apple's official support, a place certified by Cupertino to proceed with repairs with components official

It was not the first time it happened , although with the iPhone 7 it had already been reported that the Home button lost functions such as the Touch ID when it was changed by third parties .

It is relatively common for Apple to launch these security updates sooner rather than later as soon as a serious bug or problem affecting its users is detected, but this time an Apple message has put us on alert.
Does Apple require repair of its devices in official SAT?

In the information screen of the update, it is expressly read:

    Replacement screens that are not original may affect the quality of the image and may not work properly. Apple-certified repairs are performed by trusted experts who use original Apple parts.

It is not that Apple expressly prohibits the unofficial SAT, but it does make such a clear recommendation and expressly discouraging it . Now, if we take to repair an Apple device to third parties, do we lose the guarantee?

Because logically all those users who have experienced problems with the screen of the iPhone 8 replaced by a support not certified by Apple are within the warranty , although the iPhone 8 was introduced last September 2017.

Does repairing a device by an unofficial SAT invalidate the warranty of an Apple device?

To answer the question, we go to OCU, the consumer organization to solve the question for the case of Spain, where European legislation protects us . Do we lose the guarantee when performing a repair on an unofficial SAT?

    Repairing a device in an unofficial SAT does not void the warranty. But keep in mind that in case there is a problem while that warranty is still in force, if Apple alleges that the defect is not of origin but is derived from the repair made by an unofficial SAT, the user will have the burden of the proof of what you want to defend. This in practice will undoubtedly make it difficult for you to exercise this guarantee.

In short: Apple usually integrates chips in certain components to hinder their replacement by third parties, so be very careful with the repairs made by an unofficial SAT , because if you do not perform the replacement properly and experience problems as is the case, we will have problems .

This time Apple has released a patch that solves it, but has also launched a notice to navigators . Maybe next time will be harder.

Going the distance, we have the extreme case of the famous youtuber that no longer loses the guarantee, but also Apple has accepted its right to refuse to repair its iMac . 

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